Privacy Policy

This Privacy Policy (referred to as the “Policy”) applies to the trading platform, including any mobile applications and websites used to access it, provided by fuelbtc.com (referred to as the “Company,” “we,” “us,” or “our”). The purpose of this Policy is to outline how the Company collects, uses, and discloses Personal Information obtained from Users of the Platform and any account services provided through it. Additionally, it explains how we utilize and disclose that information. For the purposes of this Policy, “Personal Information” refers to information provided by a User that can directly or indirectly identify them.

By registering for and using the Platform, you agree that your Personal Information will be handled in accordance with this Policy and the Terms and Conditions applicable to the Platform (referred to as the “Service Agreement”). Any capitalized terms used in this Policy will have the same meaning as set forth in the Service Agreement.

The Information We Collect About You and How We Collect ItWe collect and process Personal Information about you directly from you when you register to use the Platform or submit such information as part of the Know-Your-Client (“KYC”) process. Additionally, we collect information automatically through your use of the Platform.

Information We Collect Directly From You

Personal Account and Profile Information

The Platform offers various types of accounts. When you register an Account, we collect the following information: name, mobile phone number, and/or email address. If your Account meets certain criteria, we may collect additional information, such as your name as it appears on your identity card/passport, identity card/passport number, date of birth, nationality, mailing address, residential address, mobile phone number, and email address.

Financial Information: To confirm your status and eligibility for certain types of accounts or transactions on the Platform, we may collect additional financial and investment information from you.

Financial Information: We may collect additional financial and investment information from you to verify your status and eligibility for setting up various types of accounts or conducting specific transactions on our Platform. This includes assessing your investment experience, finance-related qualifications and training (including certifications received, issuing organization, and date of issuance), annual income level, liquid net worth, estimated net worth, source of funds, and source of wealth. Additionally, we may inquire whether you have previously had an account opening declined by another financial institution.

Other Required Information: In order to comply with legal requirements, we may need to gather certain additional information, such as whether you are a Politically Exposed Individual or listed on any restricted persons list. We may also request applicable tax reporting forms, like a W8-BEN.

Communications with Us: When you reach out to us through email or contact forms on our Platform for support or feedback, we collect the information you provide. This enables us to promptly respond to your inquiries, offer assistance, facilitate transactions, and enhance our Platform.

Please be aware that if you are acting as an Authorized Individual on behalf of a User and providing Personal Information for that User, it is your responsibility to ensure that you possess all necessary permissions and consents to share such Personal Information with us for use in connection with our Platform. Furthermore, you must ensure that our utilization of the Personal Information you provide does not violate any applicable laws, rules, regulations, or orders.

Information We Collect Automatically

When you utilize our Platform, our servers automatically gather information through the use of cookies and other tracking technologies. This includes data that your browser sends whenever you visit the Platform or that your mobile application sends while in use. The log data we collect may encompass your Internet Protocol (IP) address, the web page you accessed prior to visiting our Platform, your browser type and settings, the date and time of your request, details about your browser configuration and plug-ins, language preferences, and cookie data. It is important to note that this log data is not routinely deleted.

In addition to log data, we may also collect information about the device you are using to access our Platform. This includes the type of device, the operating system it utilizes, device settings, unique device identifiers, and crash data. The extent to which we collect this information may depend on the type of device you are using and its specific settings.

We may combine this information with other data that we have previously collected about you, which may include your name, user name, email address, and other Personal Information.

Geolocation

If you have granted permission through your mobile device to allow us to collect location information via a mobile application, we may obtain your physical location data in terms of latitude and longitude. This is made possible through technologies such as GPS, Wi-Fi, or cell tower proximity. However, please be aware that you have the ability to withdraw your permission for us to acquire this physical location information from your mobile device by adjusting your mobile device settings. It is important to note that we do not have control over this process. If you require assistance in disabling your mobile device’s location services, we recommend reaching out to your mobile device service provider or the manufacturer.

We strive to ensure the utmost professionalism and clarity in our communication.

How We Use Your Information

At our company, we value your privacy and are committed to using your information responsibly. We utilize your information, including your Personal Information, for the following purposes:

1. Providing our Platform: We use your information to offer our Platform to you, enabling seamless communication and transactions. Additionally, we use your information to keep you informed about your use of our Platform, respond to your inquiries, fulfill your orders, and provide exceptional customer service.
2. Personalizing your experience: We strive to tailor the content and information we send or display to you. This includes offering location customization, personalized help, and instructions to enhance your experience while using our Platform.
3. Improving our Platform: Understanding how users access and utilize our Platform is crucial for its enhancement. We analyze this information on both an aggregated and individualized basis to identify user preferences and desires. This enables us to continuously improve our Platform and cater to your needs.
4. Research and analysis: We also employ your information for research and analytical purposes. By studying user behavior, we gain valuable insights that help us refine our services and meet your expectations.
5. Marketing and promotions: We may use your information, such as your registered email address or contact number, to keep you informed about news, newsletters, special offers, promotions, sweepstakes, contests, and other relevant information. Additionally, we may utilize the information we learn about you to effectively advertise our Platform on third-party websites.

How We Share Your Information

We understand the importance of safeguarding your information and only share it under specific circumstances:

1. Affiliates: In order to provide you with the best possible service, we may disclose the information we collect from you to our affiliates or subsidiaries. However, rest assured that these entities will handle your personally identifiable information in accordance with this Policy.
2. Service Providers: We may disclose your information to trusted third-party vendors, service providers, contractors, or agents who perform functions on our behalf. These entities have
3. Business Transfers: In the event that we are engaged in negotiations with another company or entity, or if we are acquired or merged with another company or entity, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company or entity.

In Response to Legal Process: We may also disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or any other legal process, such as responding to a subpoena.

To Protect Us and Others: Furthermore, we may disclose the information we collect from you if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations that pose potential threats to the safety of any individual, violations of our Service Agreement or this Policy, or as evidence in litigation in which we are involved.

Aggregate and De-Identified Information: We may collect, process, analyze, and share aggregate or de-identified information about users with third parties and publicly for purposes such as product development, marketing, advertising, research, or similar endeavors.

Our Use of Cookies and Other Tracking Mechanisms: We, along with our third-party service providers, utilize cookies and other tracking mechanisms to monitor and gather information about your usage of our Platform. This information may be combined with other Personal Information we collect from you (and our third-party service providers may do so on our behalf).

Cookies: Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for the purpose of record-keeping. Some cookies facilitate easier navigation on our Platform, while others enable a faster log-in process or allow us to track your activities. There are two types of cookies: session and persistent cookies.

• Session Cookies: Session cookies are temporary cookies that are active only during an online session. They are automatically deleted from your computer once you close your browser or turn off your computer. The purpose of session cookies is to uniquely identify you while you are logged into our Platform, enabling us to process your online transactions, requests, and verify your identity as you navigate through our Platform.

Persistent Cookies: Unlike session cookies, persistent cookies remain on your computer even after you have closed your browser or turned off your computer. We utilize persistent cookies to gather aggregate and statistical information about user activity.

It is important to note that our systems do not currently respond to do-not-track signals.

Disabling Cookies: While most web browsers automatically accept cookies, you have the option to modify your browser settings to block them in the future. The general settings on most browsers provide instructions on how to prevent your computer from accepting new cookies, receive notifications when you receive a new cookie, or disable cookies altogether. However, please be aware that disabling cookies may limit your access to certain areas of our Platform.

Third-Party Analytics: To evaluate the usage of our Platform, we employ automated devices and applications such as Google Analytics, as well as other analytic means. These tools assist us in enhancing the performance, user experiences, and overall quality of our Platform. It is possible that these entities may utilize cookies and other tracking technologies to perform their services. Rest assured, we do not share your Personal Information with these third parties.

Third-Party Links: Our Platform may include links to third-party websites. Please note that the privacy policies of these linked websites govern any access to and use of them, rather than this Policy. We cannot be held responsible for the information practices of these third-party websites.

We strive to maintain a professional tone of voice while providing you with clear and concise information about our use of cookies, analytics, and third-party links.

Security of Your Personal Information

At our organization, we prioritize the security of your personal information. We have taken necessary measures in accordance with applicable laws and regulations to safeguard the personal information we collect from any potential loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, it is important to note that despite our diligent efforts, no data security measures can provide an absolute guarantee of 100% security.

Therefore, we require all users, including their authorized individuals, to adhere to the security requirements outlined in our Terms. Additionally, we strongly recommend taking the following additional steps to further enhance the security of your personal information and ensure the integrity of your account:

1. Choose a Strong Password: Select a password that is unique, complex, and not easily guessable. Avoid using common phrases or personal information that can be easily associated with you.
2. Enable Two-Factor Authentication: Activate the two-factor authentication feature provided by our platform. This adds an extra layer of security by requiring a verification code in addition to your password for accessing your account.
3. Regularly Update Your Software: Keep your operating system, antivirus software, and other applications up to date. Software updates often include security patches that address vulnerabilities and protect against potential threats.
4. Be Cautious of Phishing Attempts: Exercise caution when clicking on links or opening attachments in emails, especially if they appear suspicious or are from unknown sources. Phishing attempts can trick you into revealing sensitive information or installing malware.
5. Use Secure Networks: When accessing our platform, ensure that you are connected to a secure and trusted network. Avoid using public Wi-Fi networks, as they may pose a higher risk of unauthorized access to your personal information.

By following these guidelines, you can play an active role in safeguarding your personal information and maintaining the security of your account. We appreciate your cooperation in helping us create a secure environment for all our users.

If you have any further questions or concerns regarding the security of your personal information, please

(a) You should choose a robust user identification, password, and PIN to access your account (“User Credentials”) that nobody else knows or could easily guess. User Credentials must meet the requirements we specify when you establish those User Credentials. You should keep your User Credentials secure and private, and not share your User Credentials with any third party.

(b) You should install anti-virus, anti-spyware, and firewall software in your personal computers and mobile devices;

(c) You should update operating systems, anti-virus, and firewall products with security patches or newer versions on a regular basis;

(d) You should remove file and printer sharing in computers, especially when they are connected to the internet;

(e) You should make regular backups of your critical data;

(f) You should consider the use of encryption technology to protect highly sensitive or confidential information;

(g) You should completely log off and clear your browser cache after finishing each online session with the Platform;

(h) You should not install software or run programs of unknown origin;

(i) You should delete junk or chain emails;

(j) You should not open email attachments from strangers;

(k) You should not disclose personal, financial, or credit card information to little-known or suspect websites;

(l) You should not use a computer or a device that cannot be trusted; and

(m) You should not use public or internet café computers to access online services or perform financial transactions.

You should immediately notify us at [email protected] if you become aware of any unauthorized use or access of your Account or User Credentials. We are not responsible for any lost, stolen, or compromised User Credentials or for any activity on your Account via unauthorized activity using your User Credentials.

Rights of access, correction, and deletion

You can access, edit, update, or delete your Account or Personal Information we have collected at any time by accessing your account settings or emailing us at [email protected]. We will respond to your requests within a reasonable period of time, but no later than the time period required by law.

Please note that notwithstanding the foregoing, there may be circumstances in which we are unable to accommodate a request to edit, update, access, or delete an account profile or Personal Information. This includes but is not limited to:

• any basis where such request can be denied under applicable law;
• where we need to retain the information to comply with federal, state, or local laws or for accounting or tax purposes;
• where we need to comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
• where we need to cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law;

In certain circumstances, we may need to retain information in order to exercise or defend legal claims. Additionally, if the information contains legal privilege or proprietary information of another party, or if complying with the request would compromise others’ privacy or legitimate rights, we may also be unable to respond.

If we determine that we cannot fulfill a request, we will provide you with a clear explanation as to why that decision has been made. Furthermore, we will offer a contact point for any further inquiries you may have. To ensure your privacy, we will take appropriate steps to verify your identity before responding to any request under this provision. This may include complying with any applicable legal requirements for identity verification.

It is important to note that your Personal Information may be stored on servers located in the countries where our main offices are situated. If these jurisdictions are different from your country of residence, you consent to the transfer of your Personal Information to these jurisdictions for the purpose of providing the Platform to you. Please be aware that these other jurisdictions may have less stringent protections for Personal Information compared to your country of residence. However, we will ensure that security measures are in place to maintain the confidentiality and security of your Personal Information in accordance with the laws of your country of residence.

Retention

We retain your Personal Information as long as you maintain an Account on the Platform. We will cease to retain your Personal Information, or remove the means by which the Personal Information can be associated with particular individuals, as soon as it is reasonable to assume that —

(a) the purpose for which that Personal Information was collected is no longer being served by its retention; and

(b) retention is no longer necessary for legal, accounting or business purposes.

Please note that certain laws may require us to retain records of transactions or accounts for a certain period of time.

Children Under 18

Our Platform is not designed for children under 18. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our systems.

Contact Us

If you have questions about the privacy aspects of our Platform or would like to make a complaint, please contact us via our live chat services or at [email protected].

Changes to this Policy

This Policy is current as of the Effective Date mentioned above. We reserve the right to modify this Policy periodically, so we kindly request you to check back regularly. Any alterations to this Policy will be posted on the Platform. In the event that we make substantial changes to this Policy that significantly impact our handling of the Personal Information we have previously collected from you, we will make every effort to notify you in advance. This notification may be in the form of highlighting the change on our Platform, sending a push notification through the Site (provided your Site settings allow for such notifications), or sending an email to the address you have provided in your Account. Therefore, it is crucial to promptly update your account information if it changes.